Partner terms

Version 2026-10-12. Between Park4Travels Ltd, trading as Paws4Travels (“we”), and the kennel or cattery business accepting these terms (“you”).

1. Appointment as agent

1.1 You appoint us as your non-exclusive commercial agent to market stays at your premises and to conclude bookings in your name with customers, on our booking terms and your house rules.

1.2 You authorise us to receive payment from customers on your behalf. A customer's payment to us settles their debt to you for the stay. We hold the amount due to you until we pay it to you under section 4.

1.3 You can also sell stays directly and through anyone else. There is no price-parity requirement.

2. Your responsibilities

2.1 You hold, and will keep, a current council licence for boarding the animals you take bookings for, and you will tell us within 2 working days if it is suspended, revoked, not renewed, or its star rating changes.

2.2 You hold appropriate insurance, including public liability and care, custody and control cover, and will show us evidence on request.

2.3 You are solely responsible for the care of animals in your custody and for complying with animal welfare law and your licence conditions.

2.4 You keep your prices, availability, opening hours and requirements up to date in the partner portal or through the calendar feed or API. You must honour every booking confirmed at the price and availability you published.

2.5 You will not take any further payment from a Paws4Travels customer for the stay they booked, or invite them to book future stays with you outside Paws4Travels in order to avoid commission.

3. Commission

3.1 You pay commission on the price of each completed stay at the rate agreed in writing (default 12%). We deduct it from the amount we pay you.

3.2 Where a booking is cancelled, commission is charged only on the amount the customer is not refunded.

4. Payment to you

4.1 We pay you the price of each stay less commission and any refunds by bank transfer, with a monthly statement for stays completed in the previous month, paid within 10 working days of the month end.

4.2 If a customer disputes a payment (chargeback) because a stay was not provided as booked, the disputed amount may be deducted from future payments to you.

5. Cancellations

5.1 You choose one of our cancellation policies, which we show to customers and apply to refunds: Flexible, Moderate, Strict.

5.2 If you cancel a confirmed booking, the customer gets a full refund and no amount is due to you for that booking. Repeated cancellations may lead to suspension.

6. Data

6.1 We share customer and pet details with you so you can provide the stay. You and we are each independent controllers of that personal data and must each comply with UK GDPR. You will use it only to provide the stay and meet your legal obligations.

6.2 Portal logins and API keys are confidential. You are responsible for activity under them and must tell us immediately if you think one is compromised.

7. Listing content

You grant us a licence to display your business name, descriptions, prices and photos you provide. You confirm you have the right to provide them.

8. Liability

8.1 You indemnify us against claims by customers arising from the care of animals at your premises, your breach of licence or animal welfare law, or your failure to honour a confirmed booking.

8.2 Our total liability to you in any year is limited to the commission we earned from you in that year, except for amounts we hold on your behalf, which we always pay. Nothing limits liability that cannot be limited by law.

9. Ending the agreement

Either of us can end these terms with 30 days' written notice, or immediately if the other seriously breaches them or you lose your licence. Confirmed bookings before the end date must still be honoured, and money due is still paid.

10. General

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. Contact: hello@paws4travels.co.uk.